Refund & Cancellation Policy

Effective Date: July 19, 2026

Happy Medium Fractional Marketing ("Happy Medium," "we," "our," or "us") is committed to providing clear expectations regarding payments, cancellations, and refunds.

This Refund & Cancellation Policy explains how refunds, deposits, cancellations, and recurring services are handled when you purchase products or services from Happy Medium.

This policy should be read together with our Terms & Conditions and Privacy Policy, which govern your use of our website and services. By purchasing services from Happy Medium, you acknowledge that you have read and agree to all applicable policies.

One-Time Projects

One-time projects include services such as website design, branding, copywriting, marketing strategy, audits, workshops, training, consulting engagements, and other fixed-scope projects.

Because project time is reserved specifically for each client, payments for completed work are generally non-refundable.

If a project is cancelled before work begins, any approved refund will be handled in accordance with the terms of the applicable proposal or service agreement.

Once work has begun, refunds are generally not available for work completed, time reserved, research performed, or services already delivered.

Project Deposits

Many projects require a deposit before work begins.

Deposits reserve production time, scheduling, and project resources and are generally non-refundable unless otherwise stated in a written agreement.

Monthly Marketing Services

Recurring marketing services continue until cancelled.

To cancel recurring services, clients must provide at least 14 calendar days' written notice before the next scheduled billing date unless a different notice period is specified in a signed service agreement.

Services performed before the effective cancellation date remain billable.

No partial refunds will be provided for unused portions of a billing period unless required by law or approved by Happy Medium in writing.

Digital Products

Unless otherwise stated at the time of purchase, digital products, downloadable resources, templates, guides, workshops, and other digital materials are non-refundable once access has been provided.

If you experience a technical issue accessing a purchased digital product, please contact us so we can assist in resolving the issue.

Client Responsibilities

Clients are responsible for providing requested information, approvals, content, account access, and other materials necessary to complete the agreed-upon services.

Project delays resulting from missing information, delayed approvals, unavailable decision-makers, or failure to provide requested materials do not entitle the client to a refund.

Changes to Project Scope

If the scope of work changes after a project has begun, additional fees, revised timelines, or a separate agreement may be required.

Approved scope changes do not alter the refund eligibility of work already completed.

Approved Refunds

If Happy Medium approves a refund, it will be issued using a payment method determined by Happy Medium, which may include a refund to the original payment method or payment by company check.

No refund will be issued until the original payment has been successfully received and cleared.

Refund processing times vary depending on the payment method used. If a refund is issued by check, additional time may be required for processing, mailing, and delivery.

Cancellation Requests

All cancellation requests should be submitted in writing.

Submitting a cancellation request does not automatically terminate a project or recurring service until the request has been acknowledged and any applicable notice period has been satisfied.

Relationship to Other Policies

This Refund & Cancellation Policy is incorporated into and forms part of the Happy Medium Terms & Conditions.

Questions regarding the collection, storage, or handling of personal information are governed by our Privacy Policy.

If any provision of this policy conflicts with a signed service agreement, the signed service agreement will control for that specific engagement.

Changes to This Policy

Happy Medium may update this Refund & Cancellation Policy from time to time.

Any changes become effective when posted to our website with an updated Effective Date.

Contact Information

If you have questions regarding this Refund & Cancellation Policy, please contact:

Happy Medium Fractional Marketing

Email: hello@happymedium.marketing

Website: https://happymedium.marketing